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Posts tagged with: natural-language-processing

Head in the cloud?

Head in the cloud?

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How cloud services are bringing a new age of accessible technology. The cloud has rapidly evolved in recent years and in turn has been adopted en masse by businesses, individuals and governmental bodies alike. When Amazon developed one of the very first cloud platforms in 2006, few would have believed the idea would have taken […]

An insight into learning representations – ICLR 2017

An insight into learning representations – ICLR 2017

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I was pleased to discover that the topics discussed at this year’s International Conference on Learning Representations (ICLR 2017) tie in closely with some of the key projects the 10x team are working on day-to-day at Ocado Technology. 10x focuses on creating transformational improvements that have the potential to revolutionise our business; this article offers […]

Building ML models is hard. Deploying them in real business environments is harder.

Building ML models is hard. Deploying them in real business environments is harder.

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From idea to production system – the story of how an NLP project in the Ocado contact centre improved reply times by up to 4x. Also, ten tips for other Data Science teams.   A few months ago, we described on our blog how machine learning (ML) improved efficiency in our contact centre. Today we […]

How Ocado uses machine learning to improve customer service

How Ocado uses machine learning to improve customer service

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Being the world’s largest online-only grocery supermarket with over 500,000 active customers means we get the opportunity to interact with people all across the UK on a daily basis. Ocado prides itself on offering the best customer service in the industry which is one of the many reasons why our customers keep coming back. Since […]

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