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Posts tagged with: machine-learning

Keeping up to date with machine learning at Ocado

Keeping up to date with machine learning at Ocado

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Data science and machine learning are both incredibly fast-moving fields. Every year seems to bring new breakthroughs in algorithms as well as new tools to use them. There were over 2,000 machine learning papers submitted to Arxiv in a single month, which makes keeping up to date a daunting task, particularly in areas in which […]

An insight into learning representations – ICLR 2017

An insight into learning representations – ICLR 2017

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I was pleased to discover that the topics discussed at this year’s International Conference on Learning Representations (ICLR 2017) tie in closely with some of the key projects the 10x team are working on day-to-day at Ocado Technology. 10x focuses on creating transformational improvements that have the potential to revolutionise our business; this article offers […]

How to assemble a crack AI team

How to assemble a crack AI team

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Applied correctly, AI can revolutionize your business, help you streamline processes, create exciting new products, and fully harness the data at your disposal. So how do you go about setting up a team capable of turning raw data into new technology? What are the skills and types of people you need and where do you […]

Adding machine learning to the contact centre

Adding machine learning to the contact centre

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There has never been a better time to start using machine learning. In the last year, the momentum behind data science and its connected fields (artificial intelligence, big data, data analytics) has grown from strength to strength. We are now seeing a record number of companies developing AI-based solutions for a wide range of applications, […]

Is your data science team ready for an emergency?

Is your data science team ready for an emergency?

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The story of how to quickly check your team’s practices while having a lot of fun. How do firefighters assess their readiness for an emergency situation? How do they ensure that everyone knows what to do in case of a fire? The best way to check this is to organise maneuvers similar to a real […]

Ten useful tips for starting a new machine learning project at your company.

Ten useful tips for starting a new machine learning project at your company.

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Lessons learned from deploying an NLP project in production for the Ocado contact centre.   A few months ago, the data science team at Ocado Technology embarked on a project to categorise and prioritise customer emails coming into the Ocado contact centre. You can read more about the history of our project in this post: […]

Building ML models is hard. Deploying them in real business environments is harder.

Building ML models is hard. Deploying them in real business environments is harder.

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From idea to production system – the story of how an NLP project in the Ocado contact centre improved reply times by up to 4x. Also, ten tips for other Data Science teams.   A few months ago, we described on our blog how machine learning (ML) improved efficiency in our contact centre. Today we […]

How Ocado moved its databases to the cloud

How Ocado moved its databases to the cloud

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Being the world’s largest online-only supermarket means Ocado eats big data for breakfast. Since its inception more than three years ago, the data team at Ocado Technology has been finding ever more efficient ways to manage Ocado’s digital footprint. One way to achieve this goal was to be at the forefront of adopting cloud technologies. […]

How Ocado uses machine learning to improve customer service

How Ocado uses machine learning to improve customer service

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Being the world’s largest online-only grocery supermarket with over 500,000 active customers means we get the opportunity to interact with people all across the UK on a daily basis. Ocado prides itself on offering the best customer service in the industry which is one of the many reasons why our customers keep coming back. Since […]

Ocado announces machine learning-enhanced contact center for customer emails

Ocado announces machine learning-enhanced contact center for customer emails

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World’s largest online-only grocery retailer harnesses the power of AI and the Google Cloud Platform to categorize and prioritize customer emails Ocado announces the deployment of its machine learning (ML)-enhanced contact center which employs an advanced AI (artificial intelligence) software model to categorize customer emails. This approach ensures customers are still getting that familiar human touch […]

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