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Posts tagged with: ai

Experimenting with robots for grocery picking and packing

Experimenting with robots for grocery picking and packing

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Ocado Technology often hits the news under headlines of innovation in the field of AI and robotics. Over the past couple of years, we’ve announced our involvement in several high-profile research projects, including the SoMa soft manipulation system and the SecondHands technician cobot. This is because our robotics research team faces a remarkable challenge: to […]

The good, the bad and the ugly: how the press reports on AI

The good, the bad and the ugly: how the press reports on AI

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Artificial intelligence is no stranger to the sensationalist headline. It’s one of the hot topics that seems to suffer dramatic and often misguided press coverage on a daily basis. Within the mess of doom and gloom and apocalyptic predictions, there is the odd glimmer of hope and opportunity, but it is infrequent at best, non-existent […]

Head in the cloud?

Head in the cloud?

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How cloud services are bringing a new age of accessible technology. The cloud has rapidly evolved in recent years and in turn has been adopted en masse by businesses, individuals and governmental bodies alike. When Amazon developed one of the very first cloud platforms in 2006, few would have believed the idea would have taken […]

An insight into learning representations – ICLR 2017

An insight into learning representations – ICLR 2017

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I was pleased to discover that the topics discussed at this year’s International Conference on Learning Representations (ICLR 2017) tie in closely with some of the key projects the 10x team are working on day-to-day at Ocado Technology. 10x focuses on creating transformational improvements that have the potential to revolutionise our business; this article offers […]

How to assemble a crack AI team

How to assemble a crack AI team

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Applied correctly, AI can revolutionize your business, help you streamline processes, create exciting new products, and fully harness the data at your disposal. So how do you go about setting up a team capable of turning raw data into new technology? What are the skills and types of people you need and where do you […]

Adding machine learning to the contact centre

Adding machine learning to the contact centre

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There has never been a better time to start using machine learning. In the last year, the momentum behind data science and its connected fields (artificial intelligence, big data, data analytics) has grown from strength to strength. We are now seeing a record number of companies developing AI-based solutions for a wide range of applications, […]

How Ocado uses machine learning to improve customer service

How Ocado uses machine learning to improve customer service

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Being the world’s largest online-only grocery supermarket with over 500,000 active customers means we get the opportunity to interact with people all across the UK on a daily basis. Ocado prides itself on offering the best customer service in the industry which is one of the many reasons why our customers keep coming back. Since […]

Ocado announces machine learning-enhanced contact center for customer emails

Ocado announces machine learning-enhanced contact center for customer emails

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World’s largest online-only grocery retailer harnesses the power of AI and the Google Cloud Platform to categorize and prioritize customer emails Ocado announces the deployment of its machine learning (ML)-enhanced contact center which employs an advanced AI (artificial intelligence) software model to categorize customer emails. This approach ensures customers are still getting that familiar human touch […]

‘Has the robot uprising begun?’ Stuff Innovators panel discussion

‘Has the robot uprising begun?’ Stuff Innovators panel discussion

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Earlier this month I took part in a panel discussion on robotics at Stuff Innovators 2015. I shared the stage with Patrick Levy Rosenthal CEO of EmoShape, they produce a microchip for robots aimed at producing emotional responses, and Nicolas Boudot from Aldebaran, the company that developed a companion robot called Pepper (seen in the […]

Why you should work in… Simulation Research

Why you should work in… Simulation Research

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My team builds simulations of physical systems. Our work falls into 3 categories: experimental, tactical, and operational. At the experimental end, we build simulations and design tools for new technologies and warehouse layouts, along with prototype control algorithms. Tactically, we try out proposed changes to our warehouse topologies in silico and perform ROI analysis. We […]

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