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Posts tagged with: tensorflow

Adding machine learning to the contact centre

Adding machine learning to the contact centre

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There has never been a better time to start using machine learning. In the last year, the momentum behind data science and its connected fields (artificial intelligence, big data, data analytics) has grown from strength to strength. We are now seeing a record number of companies developing AI-based solutions for a wide range of applications, […]

Building ML models is hard. Deploying them in real business environments is harder.

Building ML models is hard. Deploying them in real business environments is harder.

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From idea to production system – the story of how an NLP project in the Ocado contact centre improved reply times by up to 4x. Also, ten tips for other Data Science teams.   A few months ago, we described on our blog how machine learning (ML) improved efficiency in our contact centre. Today we […]

How Ocado moved its databases to the cloud

How Ocado moved its databases to the cloud

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Being the world’s largest online-only supermarket means Ocado eats big data for breakfast. Since its inception more than three years ago, the data team at Ocado Technology has been finding ever more efficient ways to manage Ocado’s digital footprint. One way to achieve this goal was to be at the forefront of adopting cloud technologies. […]

Ocado announces machine learning-enhanced contact center for customer emails

Ocado announces machine learning-enhanced contact center for customer emails

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World’s largest online-only grocery retailer harnesses the power of AI and the Google Cloud Platform to categorize and prioritize customer emails Ocado announces the deployment of its machine learning (ML)-enhanced contact center which employs an advanced AI (artificial intelligence) software model to categorize customer emails. This approach ensures customers are still getting that familiar human touch […]

Ocado Technology talks data science at meetup in London

Ocado Technology talks data science at meetup in London

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Last week Ocado Technology had the pleasure of being invited to speak at the Data Science Festival organised at Google’s London headquarters in Soho. I was very lucky to be among the 200+ participants in the audience and would like to share with you a few insights from the Data Science Festival meetup as well […]

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