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Posts tagged with: machine-learning

Adding machine learning to the contact centre

Adding machine learning to the contact centre

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There has never been a better time to start using machine learning. In the last year, the momentum behind data science and its connected fields (artificial intelligence, big data, data analytics) has grown from strength to strength. We are now seeing a record number of companies developing AI-based solutions for a wide range of applications, […]

Is your data science team ready for an emergency?

Is your data science team ready for an emergency?

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The story of how to quickly check your team’s practices while having a lot of fun. How do firefighters assess their readiness for an emergency situation? How do they ensure that everyone knows what to do in case of a fire? The best way to check this is to organise maneuvers similar to a real […]

Ten useful tips for starting a new machine learning project at your company.

Ten useful tips for starting a new machine learning project at your company.

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Lessons learned from deploying an NLP project in production for the Ocado contact centre.   A few months ago, the data science team at Ocado Technology embarked on a project to categorise and prioritise customer emails coming into the Ocado contact centre. You can read more about the history of our project in this post: […]

Building ML models is hard. Deploying them in real business environments is harder.

Building ML models is hard. Deploying them in real business environments is harder.

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From idea to production system – the story of how an NLP project in the Ocado contact centre improved reply times by up to 4x. Also, ten tips for other Data Science teams.   A few months ago, we described on our blog how machine learning (ML) improved efficiency in our contact centre. Today we […]

How Ocado moved its databases to the cloud

How Ocado moved its databases to the cloud

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Being the world’s largest online-only supermarket means Ocado eats big data for breakfast. Since its inception more than three years ago, the data team at Ocado Technology has been finding ever more efficient ways to manage Ocado’s digital footprint. One way to achieve this goal was to be at the forefront of adopting cloud technologies. […]

How Ocado uses machine learning to improve customer service

How Ocado uses machine learning to improve customer service

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Being the world’s largest online-only grocery supermarket with over 500,000 active customers means we get the opportunity to interact with people all across the UK on a daily basis. Ocado prides itself on offering the best customer service in the industry which is one of the many reasons why our customers keep coming back. Since […]

Ocado announces machine learning-enhanced contact center for customer emails

Ocado announces machine learning-enhanced contact center for customer emails

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World’s largest online-only grocery retailer harnesses the power of AI and the Google Cloud Platform to categorize and prioritize customer emails Ocado announces the deployment of its machine learning (ML)-enhanced contact center which employs an advanced AI (artificial intelligence) software model to categorize customer emails. This approach ensures customers are still getting that familiar human touch […]

Ocado Technology talks data science at meetup in London

Ocado Technology talks data science at meetup in London

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Last week Ocado Technology had the pleasure of being invited to speak at the Data Science Festival organised at Google’s London headquarters in Soho. I was very lucky to be among the 200+ participants in the audience and would like to share with you a few insights from the Data Science Festival meetup as well […]

SecondHands – developing the world’s most advanced collaborative robots

SecondHands – developing the world’s most advanced collaborative robots

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Recently we kicked off an exciting project to develop an autonomous humanoid robot. It will use artificial intelligence, machine learning and advanced vision systems to understand what human workers want, in order to offer assistance. For example, it will be able to hand tools to maintenance technicians, and manipulate objects like ladders, pneumatic cylinders and […]

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