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Posts tagged with: data-science

Adding machine learning to the contact centre

Adding machine learning to the contact centre

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There has never been a better time to start using machine learning. In the last year, the momentum behind data science and its connected fields (artificial intelligence, big data, data analytics) has grown from strength to strength. We are now seeing a record number of companies developing AI-based solutions for a wide range of applications, […]

Is your data science team ready for an emergency?

Is your data science team ready for an emergency?

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The story of how to quickly check your team’s practices while having a lot of fun. How do firefighters assess their readiness for an emergency situation? How do they ensure that everyone knows what to do in case of a fire? The best way to check this is to organise maneuvers similar to a real […]

Building ML models is hard. Deploying them in real business environments is harder.

Building ML models is hard. Deploying them in real business environments is harder.

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From idea to production system – the story of how an NLP project in the Ocado contact centre improved reply times by up to 4x. Also, ten tips for other Data Science teams.   A few months ago, we described on our blog how machine learning (ML) improved efficiency in our contact centre. Today we […]

How Ocado uses machine learning to improve customer service

How Ocado uses machine learning to improve customer service

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Being the world’s largest online-only grocery supermarket with over 500,000 active customers means we get the opportunity to interact with people all across the UK on a daily basis. Ocado prides itself on offering the best customer service in the industry which is one of the many reasons why our customers keep coming back. Since […]

Ocado Technology talks data science at meetup in London

Ocado Technology talks data science at meetup in London

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Last week Ocado Technology had the pleasure of being invited to speak at the Data Science Festival organised at Google’s London headquarters in Soho. I was very lucky to be among the 200+ participants in the audience and would like to share with you a few insights from the Data Science Festival meetup as well […]

Statistical testing in Google BigQuery

Statistical testing in Google BigQuery

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Some time ago I needed to schedule a weekly BigQuery job that involved some statistical testing. Normally I do all statistical work in R, but since our query scheduler wasn’t capable of talking to R I decided to try a pure BigQuery solution (rather than go through the hassle of calling R from a dataflow). […]

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