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Posts tagged with: ai

Adding machine learning to the contact centre

Adding machine learning to the contact centre

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There has never been a better time to start using machine learning. In the last year, the momentum behind data science and its connected fields (artificial intelligence, big data, data analytics) has grown from strength to strength. We are now seeing a record number of companies developing AI-based solutions for a wide range of applications, […]

How Ocado uses machine learning to improve customer service

How Ocado uses machine learning to improve customer service

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Being the world’s largest online-only grocery supermarket with over 500,000 active customers means we get the opportunity to interact with people all across the UK on a daily basis. Ocado prides itself on offering the best customer service in the industry which is one of the many reasons why our customers keep coming back. Since […]

Ocado announces machine learning-enhanced contact center for customer emails

Ocado announces machine learning-enhanced contact center for customer emails

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World’s largest online-only grocery retailer harnesses the power of AI and the Google Cloud Platform to categorize and prioritize customer emails Ocado announces the deployment of its machine learning (ML)-enhanced contact center which employs an advanced AI (artificial intelligence) software model to categorize customer emails. This approach ensures customers are still getting that familiar human touch […]

‘Has the robot uprising begun?’ Stuff Innovators panel discussion

‘Has the robot uprising begun?’ Stuff Innovators panel discussion

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Earlier this month I took part in a panel discussion on robotics at Stuff Innovators 2015. I shared the stage with Patrick Levy Rosenthal CEO of EmoShape, they produce a microchip for robots aimed at producing emotional responses, and Nicolas Boudot from Aldebaran, the company that developed a companion robot called Pepper (seen in the […]

Why you should work in… Simulation Research

Why you should work in… Simulation Research

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My team builds simulations of physical systems. Our work falls into 3 categories: experimental, tactical, and operational. At the experimental end, we build simulations and design tools for new technologies and warehouse layouts, along with prototype control algorithms. Tactically, we try out proposed changes to our warehouse topologies in silico and perform ROI analysis. We […]

SecondHands – developing the world’s most advanced collaborative robots

SecondHands – developing the world’s most advanced collaborative robots

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Recently we kicked off an exciting project to develop an autonomous humanoid robot. It will use artificial intelligence, machine learning and advanced vision systems to understand what human workers want, in order to offer assistance. For example, it will be able to hand tools to maintenance technicians, and manipulate objects like ladders, pneumatic cylinders and […]

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